Returns & Refund Policy

Returns, Exchanges & Pre-Orders

30 Day Return Policy 

Returns are only accepted within 30 days of the date of receipt.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To process your return, we require a receipt or proof of purchase and a note detailing the reason for your return placed within your return package. The customer is responsible for shipping costs, unless you purchased the Navidium Guarantee.

If your return is received outside of the 30 days then only a store credit will be issued.

 Once your return is received and inspected, we will notify you of either the store credit or refund amount via email.

 *Please note that original shipping fees are non-refundable

If you purchased the Navidium Guarantee, you can submit your return request through the return portal located here;  https://www.juggyusa.com/pages/file-a-claim

If you did not purchase the guarantee, you can send your return to the following address:

Juggy USA

71 S 1380 W Unit B Lindon, UT 84042 

 

Exchanges

To process your exchange, we require a receipt or proof of purchase and a note detailing what item you would like to exchange for, placed within your return package.

*To be eligible for an exchange, your item must be unused and in the same condition that you received it

If you purchased the Navidium Guarantee, you can submit your exchange request through the exchange portal located here;  https://www.juggyusa.com/pages/file-a-claim

If you did not purchase the guarantee, you can send your exchange to the following address:

Juggy USA

71 S 1380 W Unit B Lindon, UT 84042 

 

Pre-Orders & Back-Orders

Some of our products are on pre-order/back-orders which means they are currently under production and will be shipped to our customers as soon as they are in stock at our warehouse. This allows our customers to reserve new products and allows us to gauge interest and demand. Once a pre-order has been placed it cannot be canceled. However, replacements can be offered if the item is defective upon arrival. Orders that have not been fulfilled after 3 months will be eligible for a refund or exchange. 

 

Cancellations

To cancel an order, you must let us know as soon as order is placed with title of your email ORDER CANCELLATION. We will do our very best to assist, but cannot guarantee that we will be able to fulfill your request before your order is shipped.

 

Address Corrections. 

To request an address change or correction you must let us know as soon as order is placed with title of your email ADDRESS CORRECTION. We will do our best to correct before the shipping label is created, but once the order is submitted to shipping we can no longer make any changes.


Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@juggyusa.com

 

Lost, stolen or disposed by courier package 

Our store is not responsible for packages that get lost, stolen or disposed of by courier. For more help on the matter please contact the shipping carrier. 

Warranty Information

We provide a 30 day manufacturer warranty to protect against any manufacturing defects or items that arrive damaged from the shipping process.  To see if your item qualifies for warranty replacement, please email our support team at support@juggyusa.com and be sure to include your order number and a photo of the issue.  

Please note that accidental damage is not covered under warranty.